UpScale.buildSupport
A real person reads every message. We aim to reply within one business day, Sydney time.
Contact us
Email hello@upscale.build and tell us what you were trying to do. If it concerns a specific project, name it — that is usually the fastest route to an answer.
What we can help with
- Getting started
- Setting up an organisation, adding a project, and inviting your team. Consultants and contractors you invite to a project do not consume a licence.
- Account access
- Sign-in problems, password resets, or changing which organisation you are working in. Include the email address you sign in with so we can find the account.
- Your data
- Exports, corrections, or deletion. You can delete your account from Settings in the app, on both web and iOS; it removes your profile and detaches you from your organisation.
- Something looks wrong
- Tell us the project, the screen, and what you expected to see. A screenshot helps. If a figure looks wrong, send the figure you expected — that is usually enough to find it.
Using the iOS app
The iOS app is a companion to the web platform and signs in with the same account. If you want to look around before signing in, choose Explore in demo mode on the sign-in screen — it runs on sample data and changes nothing.
Privacy and terms
Read our privacy policy and terms and conditions. For a privacy request — access, correction, or deletion — email hello@upscale.build and say what you would like us to do.