Privacy Policy

Last updated: March 2026

1. Information We Collect

When you create an account, we collect your name, email address, and organisation details. When you use the platform, we collect project data you enter (budgets, claims, site diary entries, etc.) and usage analytics to improve the product.

2. How We Use Your Information

We use your information to provide and improve the UpScale.build service, communicate with you about your account, and ensure platform security. We do not sell your personal information to third parties.

3. Data Storage and Security

Your data is stored securely using Supabase infrastructure with encryption at rest and in transit. Each organisation's data is fully isolated through row-level security policies. We use role-based access controls to ensure only authorised team members can access your project data.

4. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of your personal information. To exercise these rights, contact us at hello@upscale.build.

6. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how the platform is used. You can disable non-essential cookies in your browser settings.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the platform.

8. Contact

For privacy enquiries, contact us at hello@upscale.build.